Support

Getting started

Firenest needs two things: an account with us, and a Google account that already has access to the Firebase projects you want to manage.

1. Sign in to Firenest with your email address and password.
2. Connect the Google account that owns or can edit your projects. Firenest requests the Cloud Platform scope so it can read and write on your behalf.
3. Pick a project. Everything the account can reach appears in the list.

A section says a service is not set up

That is usually accurate rather than a bug. A project with no Firestore database, no Authentication configuration or no Storage bucket has nothing for Firenest to show. Enable the service in the Firebase console and it appears.

The dashboard lists exactly which services are missing, and tells apart "never enabled" from "your account cannot reach it" — the second means the connected Google account needs the Editor or Firebase Admin role on that project.

A save was refused

Two reasons, both deliberate:

• Read-only mode is on for that project. Turn it off in Settings.
• Someone edited the document first. Firenest refuses rather than silently overwriting their work. Reload the document, look at what changed, then save again.

Renaming a document was refused

Firestore subcollections belong to the path, not the document: they do not follow a copy, and they do not disappear with the original. Renaming a document that owns subcollections would strand them under a document that no longer exists, so Firenest stops and names them instead of destroying data.

Undoing a mistake

After a save, the confirmation offers Undo for eight seconds and puts the previous values back. If someone else has saved in the meantime the undo is refused too, for the same reason a normal save would be.

Protecting a production project

Settings → Read-only mode blocks every write to the current project: documents, accounts, files, Remote Config and the cascade. It is set per project, so production can be locked while staging stays editable, and it survives restarts.

Subscription and billing

Firenest Pro is $9.99 per month with the first week free. Subscriptions renew automatically until cancelled; manage or cancel them any time in your Apple account settings — we cannot cancel on your behalf.

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Reporting a bug

Tell us what you expected, what happened, and which section you were in. If an error message appeared, quote it exactly — Firenest rewrites Google's raw statuses into plain language, and the wording tells us which case you hit.

Contact

Developer: Ziewnull (Alan Matviienko)
Email: alan@ziewnull.com
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